Related to the C2C receivable research scope, The Hackett Group analyzed nine leading software providers in three key areas: cash application, collections management and dispute management. Providers that offer breakthrough capabilities and incredible value realization earn the distinction of Digital World Class ®.

The Hackett Excelleration Matrix analyzes providers’ unique capabilities against the value executives can expect from their solution. The service is designed to evaluate software and service providers’ ability to deliver value from specialized and differentiated capabilities. The C2C Receivables Hackett Excelleration Matrix and related research is the first from The Hackett Group’s new Market Intelligence Service. We are pleased to issue our first Hackett Excelleration Matrix in C2C receivables – which will quickly be followed by a series of similar research reports covering software and services across the enterprise, including purchase-to-pay software and finance & accounting outsourcers.”

The Hackett Group is uniquely qualified to address this fundamental requirement in market intelligence due to our vast benchmarking database and implementation knowledge. “Our global clients, which includes 93% of the Fortune 100, cited a gap in provider insight around the realization of value from specific software and service investments. Fernandez, Chairman & CEO of The Hackett Group ®, explained The Hackett Excelleration Matrix ™ research.

$107 million/year in additional operating cash (for a typical $10 billion company).

10x increased operating cash released from disputed receivables.

63% reduction in past due receivables greater than 90 days.

70% increase in touchless cash application for payment automation.

43% overall average performance advantage over legacy systems.

Modern platforms offer improved cash flow management, better customer and employee experience, touchless capabilities and superior AI and analytics. MIAMI & LONDON, Ma– Modern customer-to-cash (C2C) receivables platforms deliver superior value realization and return on investment when compared to legacy applications, according to new Market Intelligence Service research from The Hackett Group, Inc.

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